Supporting Your Patients
Exact Sciences believes that everyone should have access to the information they need to make informed decisions about their cancer treatment.
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Patient Support
We will help patients understand and navigate the insurance and billing process for the Precision Oncology portfolio of tests. Our team can assist with prior authorizations, billing insurance, appealing denied claims, and providing flexible payment options when necessary.
Insurance Coverage
The Oncotype® and OncoExTra® tests are covered by Medicare and many commercial insurance plans and available to patients who are enrolled in a Medicaid program. Exact Sciences1 is an in-network provider with many health plans, including Aetna, Anthem, Cigna, Humana and UnitedHealthcare. Exact Sciences performs the services ordered and deemed medically necessary, regardless of network-provider status.
Billing Process
It starts with you…and we take it from there
1You order an Oncotype DX® or OncoExTra® test
We offer multiple ways to order our tests including Provider Portal and Email/Fax with additional electronic ordering options coming soon. To learn more about the type of ordering available, and specimen retrieval select your test: Oncotype DX Breast Recurrence Score®, Oncotype DX Breast DCIS Score®, Oncotype DX Colon Recurrence Score®, OncoExTra®, and Riskguard™. When ordering for your Medicare patients, please include the Specimen Collection Date and Patient Hospital Status to streamline the process.
2We verify and bill insurance
We verify your patient’s insurance information to determine payor requirements, such as Prior Authorization. If required by the payor, we can assist with Prior Authorizations requests using the completed requisition form and other documentation provided with the order and will contact your office if any additional information is required.
Once testing is complete, we handle insurance billing on behalf of your patients when this option is selected at the time of order. If the claim is denied, we will also pursue appeals on the patient’s behalf if appeal options are available.
3Payment Options
Out-of-pocket (OOP) costs for the test, if any, are determined by the patient's insurance company. Patients with OOP costs may contact us to discuss options.1
Because insurance coverage varies across the country and is based on medical policy and benefit design, it is sometimes difficult for patients to understand costs associated with testing. We strongly encourage patients to contact their insurer when they have questions about their plan design and benefits.
Exact Sciences Patient Assistance Program
Exact Sciences believes that everyone should have the opportunity to be as healthy as possible, no matter WHO they are, WHERE they live, or HOW much money they make. A patient may qualify if they:
- Are an Exact Sciences patient
- Reside in the United States or its territories AND
- Have a household income at or below 400% of the Federal Poverty Level (FPL)*
Use the estimator below to assess your eligibility.
Disclaimer: *Exact Sciences uses the Federal Poverty Guidelines for the 48 contiguous states and the District of Columbia, which are subject to updates that may vary from those listed in this resource.
Patient Assistance Estimator
See if your patient could be eligible for testing at no or low cost with the Patient Assistance Estimator.
Complete the following fields and hit submit.
Patient Qualification:
Qualify for patient assistance
Based upon the information provided you could have no out-of-pocket costs for this test.
Please note that additional information is required to apply:
Please return the enclosed application with supporting documents to one of the following:
Patient Assistance Program
Mail: ES Labs, 145 E. Badger Road, Madison, WI 53713
Fax: 844-870-8875
Email: help@exactsciences.com
Phone: 866-267-2322
Patient Qualification:
Do not qualify for patient assistance
Based upon the information provided, the patient assistance criteria have not been met.
However, Exact Sciences offers flexible payment options and can discuss any extenuating circumstances the patient may have.
Contact Customer Service at 888-662-6897, option 2 to discuss further.
Medicare Information
Oncotype® and OncoExTra® tests are covered by Medicare Fee for Service (FFS) for patients meeting coverage criteria. Patients who meet clinical criteria for coverage have zero financial responsibility.
See the specific coverage criteria for each test
Advance Beneficiary Notice (ABN) Requirements
Medicare FFS requires that providers give their Medicare patients an ABN form before they receive any services not considered medically necessary under the Medicare FFS program. This is required because the patient will be responsible for paying for the test if they still choose to receive it.
The 14-Day Rule
Medicare FFS has specific date of service reporting requirements for laboratory tests, and the technical component of physician pathology services, ordered for Medicare patients (commonly known as the “14-Day Rule”). The 14-Day Rule determines whether the laboratory performing the test bills Medicare directly or bills the hospital where the specimen was collected.
In general, Medicare requires that laboratories bill the hospital when the test is ordered less than 14 days following a patient’s inpatient or outpatient hospital stay (when the specimen was collected). However, as of January 1, 2018, the 14-day rule does not apply to molecular pathology tests when the specimen is collected from a hospital outpatient, regardless of order date.
We process test orders as they are received from providers. Clinical judgment should be the determining factor for test ordering.
Resources
Helpful documents to download
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Footnotes
Have a specific billing question?
Contact us to learn more about billing and coverage for our tests.